Package Visa

• Visit Saudi FAQ, question “Can I perform Umrah with this travel package?”: “Once in Saudi, visa holders may travel to any city, including Makkah and Madinah.” The Arabic answer goes further and says the holder may perform Umrah.
• Almosafer says the opposite: “travel to Makkah or Madinah is not permitted under this specific visa program”.
• Reserval says the same as Almosafer: the visa is valid for all regions except Madinah and Makkah, and packages to those two cities are not offered.
• Six of the seven eligible markets are Muslim-majority. This is the question those visitors are most likely to ask, and they get two opposite answers inside one campaign.

يحق لحاملي هذه التأشيرة زيارة جميع مدن السعودية بما فيها مكة المكرمة وأداء العمرة

غير متاح لمكة أو المدينة، صالح لجميع مناطق المملكة الأخرى

Evidence · 3 screenshots

• The campaign page promises an instant visa in four places: the opening paragraph, the FAQ answer on what the service is, the FAQ answer on how it differs from a standard visa, and step 5 of the Visa Application Guide.
• The same page's FAQ then says: “Processing is finalized within a maximum of (48) hours from the time of purchase completion.”
• Reserval tells the visitor 24 hours - both as a headline figure and as “receive your visa via email within 24 hours” on the Visit Saudi page itself.
• Almosafer tells the visitor 48 hours.
• A traveller booking a trip 3 days out cannot tell whether this works for them.

وبحد أقصى خلال (48) ساعة من إتمام عملية شراء الباقة السياحية

24 ساعة - متوسط وقت الموافقة على التأشيرة

Evidence · 3 screenshots

• Asked “I hold an Indian passport. How long does the package visa take to be issued?”, the assistant answered: “The Package Visa for Indian passport holders typically takes up to twenty-four hours to be issued. You can apply through a Saudi embassy or consulate.”
• The FAQ directly above it says the visa is issued “without the need to visit an embassy or submit a separate application”.
• The whole proposition of this campaign is that there is no embassy step. The assistant sends the visitor to the one place the campaign exists to replace.

Evidence · 1 screenshot

• Clicking Book Now for Reserval on the English page lands on the Arabic site. Reproduced 12 times out of 12 from a clean browser set to English, and again on loads routed through India, Egypt and Jordan.
• Typing the English address directly - /en/packagevisa - also redirects to Arabic.
• English is only reachable by finding the small ENGLISH toggle in Reserval's header.
• The campaign is published in 8 languages, including Spanish for Mexico. All of them send the visitor to the same Arabic landing.
• Not one of the seven eligible markets is Arabic-first except Egypt and Jordan.
• Some proxied loads did serve English, so it is not universal - which makes it harder for the visitor, not easier.

Evidence · 2 screenshots

• The Dammam package - flagged “most booked” - uses the Miami, Florida skyline across Biscayne Bay, both as the page banner and as the photo captioned “Dammam, Saudi Arabia”.
• The Jeddah package uses a generic tropical beach stock photo, not Jeddah.
• The AlUla package photo is genuinely AlUla - so this is two specific pages, not a site-wide placeholder problem.
• These pages carry a Ministry-licensed badge and sell a government visa.

Evidence · 4 screenshots

• English: “citizens and passport holders of India, Pakistan, Bangladesh, Indonesia, Egypt, Jordan, and Mexico are eligible...”
• Arabic, same question: “citizens of certain selected countries” - the list is gone.
• Egypt and Jordan are eligible markets and Arabic-reading. They are told there is a list and not shown it.
• The countries do appear in the Arabic answer to question 1, so this is an omission in one answer rather than a missing translation.

يحق لمواطني بعض الدول المختارة الاستفادة من الخدمة عند شراء باقة سياحية متكاملة

Evidence · 2 screenshots